Plan requirement
| Subscription | Suite Team or higher, Knowledge Professional or higher |
| Access | Admin |
This setting governs the article notification emails sent to section followers when a new article is published, and only people who already have permission to view the article ever see its content. That narrows the decision considerably compared with how it is usually described.
Set it
- In Guide, click the Settings icon in the sidebar.
- Go to the Security section.
- Select or clear Allow email notifications for restricted articles.
What it changes
| Off | A follower gets a notification and a link. They click through, sign in, and read it in the help centre. |
| On | The article content appears in the body of the email, for recipients who have permission to view it. |
Public articles already have their full content embedded in these emails regardless of this setting. What you are deciding is only how restricted ones behave.
The argument for on
Internal use. Colleagues following a section get the answer in the message rather than a link, a sign-in and a second look. Where the audience is your own staff, that is straightforwardly better.
The argument for off
Email leaves your control. It is forwarded, it sits in mailboxes for years, and it is read on devices you know nothing about. The permission check happens once, when the mail is sent; after that the content is a message somebody owns.
So the question is not whether the wrong person receives it. It is whether you are content for the content to exist outside the help centre at all.
How to choose
Look at what is restricted. If it is internal process notes, on is reasonable. If any of it is confidential, off, and accept the extra click.
Where both kinds exist, the safer setting plus a separate route for the internal case beats one convenient setting applied to everything.
Tell the people who follow sections
With it on, they should know that what arrives in their inbox is the restricted article itself and not a pointer to it. That is the difference between forwarding a link, which is harmless, and forwarding the mail, which is not.
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