Plan requirement
| Subscription | Suite Team or higher, Knowledge Professional or higher |
| Access | Agent |
AI can lengthen a thin article. Useful for structure and phrasing, and never a source of facts you did not have.
Use it
- Open the article in the editor.
- Select the passage to work on.
- Choose the tool: Expand to add language, Simplify to cut it back, or a tone change to make it more conversational or more formal.
- Read every sentence of what comes back.
- Keep what is true, delete what is not, and publish.
These work on the passage you selected, not on the article as a whole, which is the right way to use them: a paragraph at a time, each one read before you move on.
What it is good at
- Turning notes into prose. Five bullet points become a readable paragraph.
- Evening out tone across articles written by different people.
- Suggesting a structure for something you wrote as one block.
What it will do that you must catch
It fills gaps confidently. Asked to expand a paragraph about a setting, it will describe steps that sound right and are not in your product, because plausible text is what it produces.
That is not a flaw to configure away. It is the reason a person reads every line before publishing.
Longer is not the goal
A short article that answers the question is finished. Expanding it produces padding, and padding is what makes readers stop trusting a knowledge base.
Use expansion where an article is genuinely incomplete, not where it is merely brief.
Check the specifics hardest
Names of menus and buttons, numbers, limits, and anything about who can do what. Those are the details that get invented, and they are the details readers act on.
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