Plan requirement
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Stronger recovery commitments for accounts that cannot be without support. What it covers, and what you still have to plan.
What it is
A stronger commitment about recovery after a major failure: how quickly service resumes and how much recent activity might be affected.
Those two figures are what a continuity plan is built on, and they are what an auditor asks for.
Who needs it
Organisations where support being unavailable has consequences beyond inconvenience: emergency services, healthcare, critical infrastructure, or anybody with a contractual continuity obligation.
For most businesses the standard arrangements are appropriate.
The question to ask
What actually happens if your support platform is unavailable for several hours? If the answer is that customers wait and everybody is mildly frustrated, this is not for you.
If the answer involves safety or a contractual penalty, it probably is.
It is not a substitute for your own plan
You still need to know how customers reach you when the platform is unavailable, who tells them, and how work that arrived during the outage gets picked up.
No supplier commitment answers those; they are yours.
Write down the fallback
A phone number, a monitored mailbox, a page you can publish. Decided in advance and known to the team, because during an outage nobody has the attention to invent one.
Rehearse it once
An hour spent walking through "the platform is down, what do we do" finds gaps that no document reveals.
Find out what you have
What your account is covered by is a contractual matter. Ask pluscloud support and we will confirm it against your agreement.
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