Plan requirement
| Subscription | Any plan |
| Access | Admin |
Being told about an incident rather than discovering it. Two subscriptions, five minutes, and it changes how an outage feels.
Subscribe
- Open
status.zendesk.com, enter your subdomain and click Check status. Subscribing from that page is what ties the subscription to your own pod. - Click Subscribe, enter an email address and click Request setup link.
- Open the verification email and click the setup link.
- Choose the products to include and how you want to be told, then click Confirm subscription.
- Repeat for a second recipient besides yourself.
Note the shape of that: each address confirms its own subscription from its own inbox. You cannot subscribe a colleague from your desk, so the second recipient is a two-minute conversation rather than a checkbox.
Filter to your pod
Subscribing to everything produces notifications about infrastructure you do not use, and within a month nobody reads them. Filtering is what keeps the alerts meaningful.
Two recipients, not one
One person is on holiday when it matters. A shared mailbox or a team channel is better than any individual, and it survives people changing jobs.
Why it changes the experience
Knowing at the start of an incident means you can tell customers before they tell you. Finding out forty minutes in, from an agent, means you spent forty minutes investigating your own configuration.
Include planned maintenance
Less urgent and worth having. Maintenance during your busiest hour arrives here in advance, and is occasionally worth planning around.
Say what happens when one arrives
Who checks whether it affects you, who tells the team, who decides about telling customers. An alert reaching an inbox where nobody knows what to do with it achieves very little.
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