Plan requirement
| Subscription | Any plan |
| Access | Admin |
A bulk tool for users, not for configuration. It searches agents and end users, exports what it finds, and updates a short list of fields on the ones you select. Knowing that boundary saves looking for things it does not do.
Use it
- Install it from the Marketplace: search for Super Admin and click Install.
- Click the Super Admin icon in the left sidebar. The application opens full page in a tab.
- Choose whether you are working with agents or end users, and search.
- Export the result first, so you have the before state.
- Run the change on a small selection, check it, then do the rest.
What you can search on and change
| Agents | Search by roles, groups, suspension status, name, email or tags. Update Role, Default group, add or remove tags, and suspension. |
| End users | Search by keywords and suspension status. Update Role, add or remove tags, and suspension. |
Default group is the reason to remember this app exists. Changing your account's default group does not move anybody who is already there, so after a reorganisation this is how you correct everyone at once instead of one profile at a time.
Do not close the window
Zendesk is explicit about it: while an update is running, leave the app window open. Closing it part-way through a bulk change leaves you working out which records were done and which were not.
Export before, always
Bulk changes are not reversible as a batch. The export you take before the change is the only way back, and it costs one click at the moment when it is still cheap.
Test on a handful first for the same reason. Ten records wrong is a minute to correct; ten thousand is a project.
Restrict it, and write down what you ran
Admins only, and preferably the two or three who administer the account. An app that makes sweeping changes easy should not be one click away for everyone with admin rights.
Bulk changes appear in the audit log as many individual changes, which is unreadable afterwards. One line saying what you ran and why makes the next investigation short.
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