Which free apps Zendesk provides itself

Plan requirement

Subscription	Any plan
Access	Admin

Zendesk publishes a set of free apps. Look here before the wider Marketplace: they are maintained and they cost nothing.

Why start here

They are built and maintained by Zendesk, so they survive platform changes. There is no supplier relationship, no separate charge, and no question about who fixes them.

Between them they cover a large share of what teams go to the Marketplace for.

What they cover

Finding things: better search from inside a ticket. Take Advanced Search rather than Sidebar Search, which is one of the apps switched off in October.
Context: the customer's recent tickets beside this one.
Ticket handling: cloning and linking.
Managing the team: out of office.
Administration: field management, bulk work.

Seven of these stop working on 21 October 2026. Print Ticket History, Project Management, Sidebar Search, Assignment Control, iFrame, Attachment Manager and Proactive Tickets have not been downloadable since April, support for them ended in June, and they stop in October. Do not start anything on them now, and if you already have one installed, work out its replacement before the date rather than after.

Most have a native answer: side conversations replace Project Management, Advanced Search replaces Sidebar Search, and attachments are handled by the agent interface itself. For assignment control, the route is private ticket groups and role restrictions rather than an app.

Two have no clean answer, and those are the ones to look at first. Print Ticket History is replaced by the print option in the agent interface, which prints one ticket at a time; if you were using the app to print in bulk, nothing native does that and it has to come from the export API. iFrame has no equivalent at all and has to be rebuilt. Ask us and we will go through your installed list with you.

Install a few, not all

Every app adds something to the agent's screen. Install what solves a problem your team has, restricted to the group that needs it.

Installing the whole set produces a cluttered interface and no benefit.

They still need scoping

Free does not mean harmless to usability. An app relevant to admins should not appear for every agent.

Check the built-in feature first

Some of these overlap with things Zendesk now does natively. Where the platform covers it, the app is one less thing on the screen.

The ones worth keeping

Out of office, linked ticket, clone ticket, and Advanced Search. Those four solve genuinely common problems, none of them is on the October list, and they earn their place on the screen.

The apps, one by one

Each has its own article, with what it does, what it does not, and whether a built-in feature covers it already.

And the ones being switched off on 21 October 2026, kept here because accounts still have them installed:

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