Plan requirement
| Subscription | Any plan |
| Access | Agent |
A readable copy of a whole ticket, for disputes, audits and anybody without a Zendesk account. The app is discontinued on 21 October 2026.
This app is being discontinued on 21 October 2026, and it has not been downloadable from the marketplace since April 2026, so if you do not already have it you cannot get it. Zendesk's reasoning is that printing now lives in the agent interface itself. That covers one ticket at a time; what this app does, and native printing does not, is produce a whole customer's history in one go. Zendesk confirms the gap and names the route around it: the print option in the Agent Workspace for a single ticket, and the incremental exports API where you need the data in bulk to build a PDF from. If a printed ticket record is part of how you handle complaints or audits, decide now which of the two replaces it. Contact pluscloud support and we will go through the options with you.
Use it
- Click the Print Ticket History icon in the navigation bar.
- Search for the user whose tickets you need.
- Tick the tickets you want, or the checkbox at the top of the column for all of them.
- Click Print Ticket(s) and save the zip file that downloads.
It works from the user, not from an open ticket, which makes it better suited to "everything this customer sent us" than to one exchange. Custom ticket fields come out with it.
When it is needed
- A complaint or dispute where the exchange has to be produced.
- A legal or regulatory request.
- A colleague outside support who needs the full context.
- An audit asking for evidence of how a case was handled.
Turn off the internal notes first
The app settings have a checkbox, Hide Private Comments When Printing. Set it once, because sending a printed ticket to a customer or an outside party with internal discussion in it is a disclosure, and it is easily missed.
Then still read the file before sending it. The checkbox covers internal comments; it does not judge what a colleague wrote in a public reply.
It leaves the platform
Once saved, the file is outside every access control you have configured. It contains the customer's own words and often their personal details.
Agree where these files live and delete them when the matter closes.
Prefer sharing the ticket
For a colleague inside the company, a light agent account and a link is better than a file: it stays current, it stays inside the controls, and there is no copy to forget about.
Date it
A printed ticket is a snapshot. If the conversation continued afterwards, the copy is incomplete, and anybody reading it later has no way to tell.
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