Plan requirement
| App | Google My Business |
| Subscription | Any Zendesk Support plan |
| Access | Admin |
Connecting more locations does not raise the price, and a location you add only brings in what arrives after you connect it.
How many locations can I connect?
More than one, and the price does not follow
Install the app once and connect the locations you manage. The Marketplace listing offers a single plan at a flat monthly price rather than a rate per location, so the number you connect does not change what you pay.
The listing does not state a maximum. If you are planning for a large estate, ask pluscloud to confirm the number before you build on it.
Nothing older comes with it
A newly connected location starts from that moment. Reviews written before you connected it stay on Google and never become tickets.
An older review that turns up anyway has been edited by its author, which Google treats as new.
What if a location is added later?
Locations added in Google do not appear in Zendesk by themselves. Open the account under Channel apps and choose Refresh locations.
A location added in Google stays invisible in Zendesk until you refresh, so a newly opened store can sit with reviews nobody is answering.
Keeping them apart
Every ticket carries a tag built from the Store ID on the location, so you can route each store to its own group and report per store without adding a field.
Comments
0 comments
Article is closed for comments.