Plan requirement
| App | Google My Business |
| Subscription | Any Zendesk Support plan |
| Access | Admin |
There is no limit on the number of locations, and adding one only brings in what arrives after you connect it.
No limit
Install the app once and connect as many locations as you like. The price sits on your Zendesk account, so a hundred stores cost the same as one.
Nothing older comes with it
A newly connected location starts from that moment. Reviews written before you connected it stay on Google and never become tickets.
An older review that turns up anyway has been edited by its author, which Google treats as new.
Adding a location later
Locations added in Google do not appear in Zendesk by themselves. Open the account under Channel apps and choose Refresh locations.
This is the step that gets forgotten when a new store opens, and the first sign is a store whose reviews nobody is answering.
Keeping them apart
Every ticket carries a tag built from the Store ID on the location, so you can route each store to its own group and report per store without adding a field.
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