Plan requirement
| Subscription | Any plan |
Inbound calls, surcharges and the callback discount: what those rows on your invoice actually mean, and why.
Inbound calls
Calls arriving on your numbers appear as their own rows. Whether they cost anything depends on your agreement and on the country.
In several European countries inbound calls to a national number are included, and they still appear on the invoice at zero. That is deliberate: you can see the volume even when there is nothing to pay. Elsewhere inbound calls carry a per-minute charge.
Surcharges, and why they exist
Two situations add an amount on top of the normal call charge. Both come from what the receiving networks demand rather than from us.
- Calling into Europe from outside it. A call to a European country presenting a number from outside the European Economic Area attracts a surcharge per minute.
- An invalid calling number. A call that carries no number, or one that is obviously too short or too long, attracts a surcharge per minute.
The second one is avoidable
An invalid caller ID is almost always a configuration problem rather than a choice. Something is sending calls without a proper number, and every one of them costs more than it should.
If you see that row at all, it is worth finding the source. Ask us which traffic it came from and we can usually point at the system responsible.
The callback discount
Where you use the callback feature, so a customer waiting in a queue can ask to be rung back instead, the trunk cost for that call is written off your invoice.
The reasoning is that you are already paying for the outbound call you place to reach them. Charging for the trunk on top would make good service cost more than leaving people on hold.
What things cost
Rates change, so they are not published here. Ask us for the rates that apply to your account and the destinations you call.
Comments
0 comments
Article is closed for comments.