Finding all your invoices

Any invoice email you still have is the way in to the full overview, where you can open, download and check every invoice.

Any invoice email you still have is the way in to the full overview, where you can open, download and check every invoice.

Find them

Sign in to the help centre and open Invoices under My pluscloud. It is the same sign-in you use for these articles, not a separate portal with a password of its own. The view opens on the current year, so switch the filter to All if what you want is older, and every row has a download.

If your company has more than one organisation with us

The page shows the invoices of the organisation selected at the top, so an invoice filed under one of the others looks like it is missing. Switch organisation before you conclude anything is wrong. With a single organisation this never comes up.

Without signing in

Any invoice email is also a way in, which helps when the person looking has no account yet.

1. Find any invoice email from us, however old.
2. Copy the access code at the bottom of that email.
3. Click View invoice online.
4. Paste the code into Access code and choose View invoice.
5. At the top of the invoice, choose All invoices.

The code opens the door for your browser rather than travelling in the address, so a link with the code in it is not something you can send to somebody else. Whoever you send it to needs an invoice email of their own.

The rows that are not ours

Receipts for apps from the Zendesk Marketplace sit in the same list, and they look different: amounts in US dollars, and numbers from the payment provider rather than our own references. They also follow your email address rather than your organisation, so switching organisation does not change them. See Billing for Zendesk apps.

Any invoice email works

The one you find does not have to be the one you are looking for. It is the way in; the list behind it holds everything.

That applies when somebody has deleted a specific invoice and thinks it is gone for good.

Open and all

At the top of the overview, Open invoices shows only the ones that still need attention and All invoices shows everything, with the amount still to be paid above them.

That is a quicker answer than your own records when a reminder arrives and nobody is sure whether it was paid.

Downloading a copy

Open an invoice and use Download. You can take it as a PDF file or as UBL, the machine-readable version your bookkeeping software can import.

One list per company

Where you buy from more than one company in our group, each has its own overview. There is no single place that shows all of them together.

So an invoice you cannot find in one list may sit in another. The company named at the top right of the invoice tells you which one.

If you have nothing to start from

Ask us and we will send one. Say which period you need and which address it should go to.

See also

• When you get an invoice and how to pay it
• Billing for Zendesk apps