Orientation

Articles

• What Zendesk is and what it consists of
• Support, Knowledge, Explore and Talk: what each part does
• Suite or separate products: what the difference is
• The three ideas everything rests on: user, organisation, ticket
• Which plan you have and where to see it
• What an add-on is and which ones exist
• Zendesk glossary
• Where to find what: Admin Center, Agent Workspace and Help Center
• System requirements and supported browsers