Which plan you have and where to see it

Your plan decides which features exist for you. Admin Center shows your subscription and every add-on on a single page.

Your plan decides which features exist for you. Admin Center shows your subscription and every add-on on a single page.

Find your plan

1. Open Admin Center.
2. Go to Account, then Billing, then Subscription.
3. The page names your products, the level of each, and how many agent seats you hold.

If you cannot reach Billing, you are not an admin with subscription rights. Your account owner can see it, and on an account that has billing admins can grant other admins access to it.

While you are on that page, look at the top of it. No Manage button means a managed account, which is what you have if you buy Zendesk through us: you can read everything here, and changes to it run through us rather than from this screen.

Read what you find there

Three things on that page matter when you are working out whether an article applies to you.

• The product line. Either a Suite level such as Suite Growth, or separate products such as Support Professional with Explore Professional beside it.
• The level. Team, Growth, Professional, Enterprise or Enterprise Plus for Suite. Team, Professional or Enterprise for standalone products.
• The add-ons. Copilot, Workforce Management, Quality Assurance, Contact Center and the privacy add-on are listed separately from the plan itself. AI agents is no longer among them: what the AI agents - Advanced add-on used to gate is included in the Suite and Support plans.

Why we ask you to check

Every article here opens with a plan requirement naming the level a feature starts at. Across this knowledge base, about four in ten of those blocks name a level rather than saying any plan, so the majority of what we document works wherever you are. Knowing your line and level turns that block into a yes or a no in a couple of seconds.

See also

• Suite or separate products: what the difference is
• What an add-on is and which ones exist
• Viewing and managing your subscription