Voice with Talk

Articles

• What Talk is and how calls become tickets
• Preparing to offer phone support
• Activating the voice channel
• Adding a phone number
• Choosing the right line type
• Adding a SIP-IN line
• Porting numbers to Zendesk
• Setting up voicemail
• Setting up call recording
• Giving agents access to voice
• Network requirements for voice
• Testing your voice setup
• Setting up numbers per brand
• Setting up and using text messages
• How many agents you need for phone support
• Call quality is poor: what to check
• Reporting on voice