Ready-made reports
Articles
- How many tickets come in per week
- What is our average first reply time
- How many tickets does each agent solve
- Which days and hours are busiest
- How is our backlog developing
- Which subjects come up most often
- How often do we meet our SLA
- How do we score on customer satisfaction
- How many tickets get reopened
- How many times does a ticket touch an agent
- How are our queues performing
- How much does our AI agent solve