The Article Labels are constructed out of two parts:
- Action – This selects the action the label will create
- Identifier – This selects the item ID or tag
The Knowledge Capture Actions Label that you want to use should be added to a Guide Article.
|Can be applied multiple times?
|Set the Custom Field with the Field ID 12345 to the value with the tag
|Set the Ticket Form to Ticket Form ID 12345
|Set the Ticket Group to Group ID 12345
|Set the Ticket Assignee to User ID 12345
|Add the tag
random_tag to the ticket
|Apply Macro ID 12345 to the ticket
Some Labels can be applied multiple times to Tickets when for an example different tags need to be added to a Ticket or multiple Custom Fields has to be set.