Plan requirement
| Subscription | x-bees Standard or higher, x-hoppers SalesFloorHopper or higher |
| Also required | CLASSOUND Core |
Getting WhatsApp working on a number takes three things, and having CLASSOUND is only one of them. It is set up per number, not per system.
The three requirements
- The user's plan. x-bees Standard or higher, per person.
- The number runs over CLASSOUND. Numbers on Multi Carrier Trunks cannot do messaging at all.
- WhatsApp enabled on that specific number. A setup step, carried out by us.
If you run x-bees, the first two are usually already in place. The third is what people miss.
It is per number, not per system. One number working says nothing about the next one. Each has to be set up.
What to send us
Send us a request with:
- The exact number you want to use, in full international format
- The business name customers should see
- Who will be answering
The business name matters. It is what appears to the customer, so it should be the name they know you by rather than a legal entity they will not recognise.
Choosing the right number
Use a number customers already associate with you, and one that someone is actually watching. A WhatsApp number that goes unanswered is worse than not offering it: people expect messaging to be fast.
Before you promise it to customers
Agree who covers it, during which hours, and what happens outside them. Then test it yourself from a personal phone before announcing it anywhere.
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