Plan requirement
| Subscription | x-bees Standard or higher, x-hoppers HelperHopper or higher |
Getting WhatsApp working on a number takes three things, and having CLASSOUND is only one of them. It is set up per number, not per system.
What has to be true
- The user's plan. x-bees Standard or higher, or x-hoppers HelperHopper or higher, per person.
- The number runs over CLASSOUND. Numbers on Multi Carrier Trunks cannot do messaging at all. You do not need to buy a CLASSOUND tier separately, though: it comes with x-bees and x-hoppers.
- Your business is verified with Meta. A WhatsApp Business account has to exist and pass their verification. This is the part that takes calendar time rather than effort, so start it early.
- WhatsApp enabled on that specific number. A setup step, carried out by us.
It is per number, not per system. One number working says nothing about the next one.
From 1 October 2026 the subscription bar rises. WhatsApp then needs at least eleven subscriptions in total, including at least one x-bees SuperBee, or on x-hoppers at least one SuperHopper with AI. Ten Standard plus one SuperBee is the usual shape. If you are planning WhatsApp for a small team, talk to us before you build the process around it.
What to send us
- Send us the exact number you want to use, in full international format.
- Tell us the business name customers should see.
- Tell us who will be answering.
- We enable WhatsApp on that number and confirm when it is live.
The business name matters. It is what appears to the customer, so it should be the name they know you by rather than a legal entity they will not recognise.
Choosing the right number
Use a number customers already associate with you, and one that someone is watching. A WhatsApp number that goes unanswered is worse than not offering it: people expect messaging to be fast.
Two rules that shape how you can use it
You cannot start a conversation with free text. Outgoing messages to somebody who has not written to you first must use a template that has been approved in advance. Templates can carry a text or image header and call-to-action buttons. Decide early which ones you need, because they are prepared up front rather than written in the moment.
You have 24 hours to answer. After a customer's message, an agent can reply freely for a day. After that the conversation goes read-only until the customer writes again. A message left overnight and picked up two days later cannot be answered.
What it costs you in allowance
Each user has a monthly package of 200 messages, and WhatsApp, SMS and MMS all draw on the same pot. Beyond it, each message carries a charge. If you run a chat bot, its outgoing messages come out of the same allowance. Usage is visible in the statistics, and worth a look in the first month rather than the first invoice.
Limits worth knowing
- Emojis sent from x-bees do not reach WhatsApp.
- Two numbers to begin with, rising to twenty per WhatsApp Business account once it is established.
- Incoming WhatsApp calls are possible on recent versions, but they are switched on by request rather than by default. Ask us if you want them.
Before you promise it to customers
Agree who covers it, during which hours, and what happens outside them. Then test it yourself from a personal phone before announcing it anywhere.
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