Plan requirement
| Subscription | x-bees Standard or higher, x-hoppers HelperHopper or higher |
MMS is available on US and Canadian numbers only. If your numbers are Dutch, or anywhere else in Europe, you cannot send or receive MMS on them, and no configuration changes that. Plan around SMS instead.
Where it does work
On a CLASSOUND number in the United States or Canada, users of x-bees and Collaboration 7 can send MMS from the same conversation as their calls. The number has to run over CLASSOUND and be set up for messaging, exactly as it does for SMS. Sending and receiving both ways also needs CLASSOUND Pro, so a US number on Core will not do it.
| Countries | United States and Canada only |
| Maximum message size | 3.5 MB, for the whole message rather than per attachment |
| File types | jpeg, png, gif. Others are accepted but delivery is not guaranteed |
| Delivery | Depends on the recipient's network and handset. There is no guarantee |
What it is good for
A photo answers questions a description cannot. A customer sends a picture of the part they need, an engineer sends a photo of what they found, and both save a visit or a long exchange of messages.
Ask for one photo rather than five. The whole message may be no larger than 3.5 MB. Several large images together go over that, and the message does not arrive while the sender assumes it worked.
Stick to jpeg, png or gif. Other file types are accepted, but delivery of those cannot be guaranteed: the carrier and the handset at the other end each decide what they will take.
Before you build a process on it
MMS is less predictable than SMS. Delivery depends on the recipient's network and their handset settings, and there is no guarantee. For anything that has to arrive, use email or a link.
Attachments are customer data
Photos from customers often contain more than intended: an address on a document, a face in the background. They sit in the conversation like any other message, so treat them the way you treat everything else a customer sends you.
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