Plan requirement
| Subscription | Any plan |
| Access | WMS administrator |
WMS is where you manage users, call routing and opening hours for your phone system. Here is how to get in and what you will find.
Getting in
Open your PBX address in a browser and sign in with your extension and password. From Collaboration 7 you can also click More and then Manage PBX, which takes you straight there.
If you do not see that option, your account does not have administrator rights. Ask whoever manages your phone system internally, or send us a request.
What you will see
WMS shows you only the screens your role allows. Most customers have one of two roles.
- Default. Call groups, timetables and phonebooks.
- IT Manager. All of the above, plus users and subscription plans.
Screens you do not have access to are simply not shown. If a colleague can see something you cannot, you are on different roles rather than looking in the wrong place.
The four things you will use most
- Users. Add someone, change their details, assign their subscription plan.
- Call groups. Decide which phones ring, in which order, and what happens when nobody answers.
- Timetables. Your opening hours, and what callers hear outside them.
- Phonebooks. The shared contacts everyone can search.
What we handle for you
Trunks, the dialplan itself, system settings, certificates and upgrades sit with pluscloud. You will not find those screens, and you do not need them. If something needs changing there, send us a request and we will arrange it.
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