Plan requirement
| Subscription | Any plan |
| Access | Admin |
The widget is one script on your pages. Getting it there is easy; deciding what it does is the part that matters.
Install it
- Open Admin Center, then Channels, then Messaging.
- Open the Web Widget for your brand and copy the script.
- Paste it before the closing body tag on every page.
- Load a page and confirm the widget appears and opens.
On a content management system this usually goes in a global template or a script-injection setting, so it applies everywhere at once.
What the widget can offer
- A conversation with your team.
- Help centre search, so visitors find an answer without asking.
- A contact form, where you would rather take a message than a conversation.
Which of these appear is configured per brand, and putting search in front of the conversation reduces volume without hiding you.
Check it on a phone
The widget behaves differently on a small screen, where it covers more of the page. Look at it on a real device, especially on pages with a fixed footer or a cookie banner.
One widget per brand
Each brand has its own, with its own appearance and its own settings. Putting the wrong brand's script on a site sends those conversations to the wrong queue, and it is not obvious from looking at it.
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