Changing the widget's name and appearance

Colours, name and launcher text. Small choices that decide whether the widget looks like part of your site or bolted on.

Colours, name and launcher text. Small choices that decide whether the widget looks like part of your site or bolted on.

Change it

1. Open Admin Center, then Channels, then Messaging and social, then Messaging, and click your widget.
2. Expand Style. Frame holds the widget's own name and appearance; Launcher holds the button people click.
3. Set the title, the colours and your logo.
4. Save and reload your site.

The preview beside the settings updates as you go, which is the part to use. Three colours are set separately here: the launcher and header, the customer's own messages, and the buttons. Leaving all three the same is a decision worth making on purpose rather than by default.

Name it for what it does

The launcher text is the invitation. "Chat with us" promises a person now. "Help" or "Questions?" is honest whether or not somebody is available, and works out of hours too.

If your answer time is measured in hours rather than seconds, do not use wording that promises a conversation.

Colours

Match your site, and check the contrast. The default blue on a blue site disappears; a bright accent on a muted site shouts. Look at it on a real page rather than in the settings preview.

The avatar

A logo is safe. A stock photograph of a person who does not work for you is worse than nothing, and customers notice.

Check both themes and both sizes

Your site may have a dark mode, and your visitors are on phones. Both change how the widget reads, and neither is visible from the settings page.

See also

• Setting up and showing the Web Widget
• Designing your conversation flow
• How do I set the language of the widget