Plan requirement
| Subscription | Suite Growth or higher, Guide Professional or higher |
| Access | Admin |
A verification rule decides how long an article stays trusted before somebody has to look at it again.
Set up a rule
- Open the verification settings in Knowledge.
- Add a rule and choose what it covers, by section or by label.
- Set the interval after which articles it covers become unverified.
- Save.
Match the interval to how fast the subject moves
- Six months for anything describing a product that ships regularly.
- A year for process and policy.
- Longer for background that rarely changes.
A single interval across everything either buries the team in reviews or lets the fast-moving articles rot. The point of rules is that they can differ.
Start with the articles people actually read
Your twenty most-viewed articles carry most of the risk of being wrong, because being wrong there affects the most people. Cover those first and extend later.
Unverified is a signal, not an alarm
It means nobody has confirmed the article recently, which is worth knowing and is not the same as the article being wrong. Treat the list as a queue to work through rather than a fault to fix.
Only useful if somebody works the queue
Rules generate a list. If nothing reads that list, you have built an accurate record of neglect. Pair every rule with a person and a rhythm, even a monthly half hour.
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