Plan requirement
| Subscription | Suite Growth or higher, Guide Professional or higher |
| Access | Agent |
Verification marks an article as checked, and flags it when it is time to check again. The answer to quietly ageing content.
The problem
Articles do not announce that they have gone out of date. A screenshot from two versions ago, a step that no longer exists, a policy that changed: all of it sits there being confidently wrong.
Nobody notices, because the people who would are the ones who already know the answer.
How verification works
An article is marked verified by somebody who checked it, with a date. A rule sets how long that lasts, and when it expires the article appears in a list of things to look at.
Readers can see that an article was verified recently, which is worth something on its own.
Set intervals by volatility
- Six months for anything following a product that changes.
- A year for stable process articles.
- Shorter for anything with prices, dates or legal content.
A single interval for everything means either checking stable articles pointlessly or letting volatile ones drift.
Somebody has to do it
Verification produces a list. Without a person and a rhythm, that list grows and gets ignored, and you have added a metric rather than solving the problem.
An hour a month, working through the oldest, keeps a knowledge base honest.
Comments
0 comments
Article is closed for comments.