Allow the Zendesk domains in WMS

Four domains have to be allowed in your phone system before the Zendesk app can reach it at all.

Four domains have to be allowed in your phone system before the Zendesk app can reach it at all.

Add them

1. Open WMS and go to Settings, then PBX, then Security.
2. Add the four domains below to the allowed origins.
3. Save.

The domains

All four, or the app half works in ways that are hard to diagnose.

Why it is needed

A browser will not let a page from one address talk to a system at another unless that system says it is allowed. This list is your phone system saying so.

What it looks like when one is missing

The app loads, the buttons are there, and nothing happens when you press them. No error the agent can act on, because the refusal happens between the browser and the phone system.

If calling from Zendesk fails and Collaboration is definitely open and signed in, this list is the next thing to check.

Check it after any change

A new Zendesk subdomain or a rebuilt PBX can lose these. It costs a minute to look and rather longer to work out from the symptoms.

See also

• Get started with Wildix for Zendesk
• A new user is created for every call