Function keys are functional speed dial keys that can switch or activate specific functions from the system or speed dial contacts and colleagues. Function keys live as physical dynamic buttons on Wildix Hardware devices and are shown as digital buttons in Collaboration and Mobile Apps.
- Open Collaboration and sign in with your personal account.
- Go to Settings and select the Fn keys tab.
- Select the desired Function key you would like to add and press on the + (plus icon).
- Setup the Function key based on the description of the specific Function key from the list below.
- Confirm by pressing Save.
In this article all Function keys are highlighted separately:
- Colleagues
- Park Location
- Line
- Speed Dial
- Empty key
- Trunk
- Time Table
- Switch
- 3 state switch
- Group pick up
- Call group
- Send DTMF
- Contact center
- Identities
- Exp module
Colleagues
The Colleagues Function key allows you to monitor the Presence status, speed dial and pickup a call of a user. You can optionally set a custom label for your Colleagues extension and select the Colleague you would like to speed dial.
This Function has three additional options available:
View Calls (Eye Icon) Will show a visual notification with details of the call. When the Function key is pressed the call can be picked up.
Audio Notification Will play a prompt bleep sound on incoming call.
Direct transfer When using this button to transfer the call a direct (blind) transfer will be performed.
Park Location
The Park Location Function key allows you to park an active call when you press the button. To continue the call press the Park Location button again. You can optionally set a custom label for your Park Location extension and select the extension belonging to the Park Location.
This Function has three additional options available:
View Calls (Eye Icon) Will show a visual notification with details of the call. When the Function key is pressed the call can be picked up.
Audio Notification Will play a prompt bleep sound on incoming call.
Direct transfer When using this button to transfer the call a direct (blind) transfer will be performed.
Line
The Line Function key allows you to quickly switch between multiple active calls and monitor the status of the call. This Function key is only supported on Wildix Hardware devices.
Speed Dial
The Speed Dial Function key allows you to quickly dial any phone number or extension. It can also be used for more advanced features by using Feature codes that are setup in the dialplan or general system features. Speed Dial Function keys require a phone number or extension and a custom label.
This Function has one additional option available:
Direct transfer When using this button to transfer the call a direct (blind) transfer will be performed.
Empty Key
The Empty key Function key allows you to create additional space on the device screen. It is often used when users prefer a specific setup when using the Extension Module. This Function key is only supported on Wildix Hardware devices.
Trunk
This Function key is only in use when a physical system is added to the Cloud PBX and regular landlines are connected. Please contact pluscloud Support if you have questions or inquiries about this Function key.
Time Table / Switch / 3-state Switch
The Function keys Time Table, Switch and 3-state Switch are enabling you to monitor the status and change the status of the switch by choosing the Function key.
Group pick up
The Group pick up Function key allows you to pick up any call from other users that are part of your ACL Group and are registered to the same system (in case you are using WMS Network). Press the Function key to pick up the call. This feature is disabled in case you requested pluscloud Support to enable Call Group Pick up.
Call group
The Call group Function key allows you to monitor an incoming call for Call Groups (Queues). When pressed you can speed dial a Call Group, when the BLF light is blinking you can pick up a call from the Call Group. Using the Direct Transfer option calls can be directly transferred to the Call Group with drag & drop in Collaboration.
This Function has three additional options available:
View Calls (Eye Icon) Will show a visual notification with details of the call. When the Function key is pressed the call can be picked up.
Audio Notification Will play a prompt bleep sound on incoming call.
Direct transfer When using this button to transfer the call a direct (blind) transfer will be performed.
Send DTMF
The Send DTMF Function key allows you to send one or multiple DTMF commands. DTMF is used to generate a tone and send a response on a IVR menu or enter a specific pincode. It can be used to quickly navigate through complex IVR menus that you possibly frequently encounter.
Contact center
The Contact center Function key allows you to manage your Contact center settings directly from Wildix Hardware devices. You can directly manage the flexible membership any Call Group (Queue) from your device. This Function key is only supported on Wildix Hardware devices.
Identities
The Identities Function key allows you to manage the identities connector to your account. You can directly switch between identities by pressing the Function key. This Function key is only supported on Wildix Hardware devices.
Exp module (Expansion Module)
The Exp module Function key allows you to setup the Function keys on your Hardware Expansion Module. All Function keys that are added after the Exp Module will be moved to your Expansion Module, when you have multiple Exp Modules on your devices you can add multiple. This Function key is only supported on Wildix Hardware devices with an Expansion Module.