Call Intrusion can be used to listen, whisper or barge on calls. This feature is used to coach users. To use this feature the ACL Call Intrusion has to be enabled for your ACL Group. Your administrator can provide you with more information or access to this feature if required.
How can I use Call Intrusion?
- Using Call Intrusion from a Wildix Hardware Phone
- Using Call Intrusion from Collaboration (Essential or higher required)
Using Call Intrusion from a Wildix Hardware Phone
Call Intrusion features van be used on Wildix Hardware Phones via Feature Codes. The following feature codes can be called where XXX can be replaced with the extension number you would like to intrude.
|Listen (Silent intrusion)
|86 or 86*XXX
|Whisper (Partial intrusion)
|87 or 87*XXX
|Barge (Conference intrusion)
|85 or 85*XXX
My display shows the error message 'Temporary failure', what is wrong?
You can only use Call Intrusion for active calls. When you try to use Call Intrusion on an extension that has no active call your phone will show the error 'Temporary failure' on the display.
Using Call Intrusion from Collaboration
Open Collaboration and navigate to your Colleague or Fn Keys screen. Right-click on a colleague with an active call. The menu that appears will include the options Listen, Whisper and Barge. Click the desired mode to intrude on the active call.
The menu is not showing the menu options Listen, Whisper and Barge, what is wrong?
When the options for Call Intrusion are not visible this can be caused by two reasons. Your account either does not have the correct authorization in the ACL Group, or you are trying to use Call Intrusion on an account that does not have a call active at this moment.