Plan requirement
| Subscription | UC-Business or higher, x-bees SuperBee (widgets) |
Tune what the Kite widget looks like, who it reaches and what it says, before putting it on your site.
What to decide first
- Who it reaches. A call group rather than an individual, so it does not go quiet when one person is away.
- Which channels to offer. Chat, call, video. Offering all three when nobody is set up for video is worse than offering one.
- What it says when nobody is available. The most-skipped setting and the one visitors notice most.
Appearance
Colour and position can be matched to your site. Keep it recognisable as a help button rather than making it blend in; a widget nobody notices is a widget nobody uses.
Check it on a phone. A widget that sits comfortably on a desktop can cover a checkout button on mobile, and that costs more than it earns.
Out of hours
Say what happens rather than leaving an empty box. "We reply within a few hours on weekdays" sets an expectation; silence at 22:00 reads as neglect.
Point the widget at a timetable so the behaviour follows your real opening hours automatically.
Agree who covers it before it goes live. An unanswered widget is worse than none: the visitor asked and got nothing. That is a decision about staffing, not about configuration.
Putting it on the site
The widget produces a snippet to embed in your pages, which usually means involving whoever maintains the site. Start with your contact page rather than everywhere at once.
Comments
0 comments
Article is closed for comments.