Plan requirement
| Subscription | x-bees Standard or higher, UC-Business or higher (Collaboration 7) |
Kite puts a call and chat button on your website, so visitors reach you from the browser without dialling anything.
What a visitor gets
A button on your site that starts a chat, a call or a video call straight from the browser. No app, no account, no phone number to copy.
The value is the moment: someone reading your page with a question can ask it there, instead of hunting for a contact page and giving up.
Kite or an x-bees widget
- Kite works with Collaboration 7 and needs UC-Business to be reachable.
- The x-bees website widget is the equivalent for x-bees, configured on SuperBee.
Which one you use follows the product you run rather than being a real choice.
Getting it on your site
- Decide which team should receive Kite contacts, and what should happen outside opening hours.
- Tell us, and we configure the widget with you.
- Give the snippet that comes out of it to whoever maintains your website.
- Put it on one page first, and try it yourself from a phone as well as a laptop.
Where to place it
Everywhere is the default and rarely the best answer. Contact pages and pages where people compare options catch someone with a real question. A blog post mostly catches people who were browsing.
Only add it if someone is watching. An unanswered Kite request is worse than no button: the visitor asked and got silence. Agree who covers it and what happens outside office hours before it goes live.
In your email signature
A Kite link works in a signature too, so a customer reading your email can call you with one click rather than copying a number into a phone.
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