Plan requirement
| Subscription | MS-PhoneSystem |
| Also required | Microsoft Phone System licences, CLASSOUND Pro |
Using the native Teams dial pad to place calls over Wildix, and what has to be in place on the Microsoft side first.
Two different things in Teams
- A Wildix tab inside Teams. Collaboration 7 or x-bees runs in a tab. Lighter to set up, and it works today if you have it.
- The Teams Calls tab itself. The native dial pad places calls over Wildix. This is the one with real prerequisites.
People asking to "call from Teams" almost always mean the second.
Making a call
Once it is set up there is nothing to learn: open the Calls tab, dial, and the call runs over Wildix. Your colleagues see your normal extension and your number presents as usual.
What is needed behind it
| MS-PhoneSystem | One per system. We arrange it. |
| The right Microsoft 365 licence | Per person: a Microsoft 365 Business licence from Business Basic upwards, or E5 with Teams Enterprise, or E3 with Teams Enterprise plus Teams Phone Standard. These come from Microsoft and are charged separately from anything with us. |
| CLASSOUND Pro | Required. |
| A Microsoft administrator | To configure the tenant. |
Check the Microsoft licences before promising this to anyone. This is where the project stalls, and it stalls after people have been told it is coming.
Which features live where
The Teams dial pad handles calling. Presence, call groups, transfers to colleagues and everything else still belong to Wildix. If someone works in queues, they will still want the Wildix interface open.
One thing does not carry across at all: the call group notifications manager is not supported through the Teams dial pad. Anybody who relies on it needs the Wildix interface, not a preference.
Emergency calls need location permission. When somebody dials the emergency services from the Teams dial pad, the location sent with the call comes from Teams. The Teams app has to be allowed access to location services, or the call goes out without an accurate one. Check that on the devices of anyone who might make that call, before they need to.
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