Set opening hours with timetables

A timetable tells your phone system when you are open, so callers hear the right thing at the right time of day.

A timetable tells your phone system when you are open, so callers hear the right thing at the right time of day.

Create a timetable

1. In WMS, go to Dialplan > Timetable / Switch. The menu holds both, so do not go looking for a Timetables entry on its own.
2. Click +Add in the Timetable section, enter a Timetable Name that says what it describes, such as office hours or support hours, and set State check time.
3. Select the timetable, click Edit, and specify the hours.
4. Add a period for each block of time you are open. Monday to Friday 09:00 to 17:00 is one period; a Saturday morning is a second.
5. Save.

Anything not covered by a period counts as closed. You describe when you are open, not when you are shut.

Splitting the day

If you close over lunch, use two periods rather than one long one: 09:00 to 12:30 and 13:30 to 17:00. Callers in between then hear your closed message instead of ringing an empty office.

More than one timetable

Different teams often keep different hours. Sales until 18:00, support until 17:00, the warehouse from 07:00. Make a timetable per team rather than trying to fit everyone into one, and point each call group at its own.

Time zone

Timetables follow the time zone of your phone system. If you have colleagues in another country, their local hours will not match, so give them their own timetable.

That is what State check time settles: the system decides whether a timetable is active using the time on the phone system at the moment the call is being routed, not the caller's time and not the agent's.

Moving a timetable between systems

Timetables can be exported and imported from the same screen, from WMS 6.05.20240119.1 onwards. Check this before anybody retypes a complicated set of hours on a second system.

See also

• Add a holiday or closing day
• Create call groups and pickup groups
• How your phone menu works