Record phone menu messages by phone

Record your phone menu messages and voice cues from any handset by dialling 74, without sending us an audio file.

Record your phone menu messages and voice cues from any handset by dialling 74, without sending us an audio file.

Agree the message numbers first

Every recording has a number, and that number is what ties it to a place in your call flow. Settle the list with us before you record, and a new recording lands straight where it belongs instead of sitting unused.

Without that, you have made a recording the system does not know what to do with.

Recording one

1. Dial 74 from Collaboration or from a desk phone. If your phone system has a prefix set, put it in front, for example #74. See Feature codes and what each one does.
2. Enter the message number when asked, for example 100. Wait a few seconds instead and the system assigns one for you.
3. Speak, then press # to stop. Hanging up ends the recording just as well, so a dropped call does not lose what you said.

If a recording already exists under that number you get a menu first:

A recording only for yourself

Dial 84 instead and the recording is personal rather than shared. If your account has an email address on it, the file is emailed to you, which makes this the quickest way to get an audio file off a phone and onto a computer.

Shared recordings from 74 are the ones that end up in the system for use in a call flow; personal ones do not.

Going straight in

Dial 74*100*1 and you skip the menus: message 100, option 1, recording. Useful when you are re-recording the same greeting for the fourth time and know exactly what you want.

The asterisks are optional in the shorter form: 84*111 and 84111 both open message 111 on the personal code.

Where they end up

Recordings appear under Sounds in WMS, so an administrator can hear what is live without phoning in to check.

Getting it right

Record from a quiet room on a handset rather than a laptop microphone, and keep it shorter than the script you wrote. A caller who is waiting hears every extra word.

Use option 2 to listen back before you leave it. What sounds fine while you are speaking often does not.

See also

• Feature codes and what each one does
• How your phone menu works
• Set opening hours with timetables
• Choose music on hold