Plan requirement
| Subscription | Any plan |
| Access | Admin |
What you are paying for, in one page: plan, seats and add-ons. Worth opening quarterly rather than at renewal.
Open it
- Open Admin Center, then Account, then Billing, then Subscription.
- Read the plan, the seats and the add-ons.
- Compare seats purchased against seats used.
- Note the renewal date.
What the page does not show is the price. Per-item costs appear for self-service accounts only, so on a managed account, which is what you have if you buy through us, the summary tells you what you have and not what it costs. Ask us for the figures.
Seats used against seats bought
The number worth checking first. Agents who left, accounts made for a project, someone who moved to another team: each is a seat being billed.
Add-ons nobody uses
An add-on bought for a plan that changed, or for a feature nobody switched on. Check each one against whether anybody has used it this quarter.
The reverse also happens: an add-on you have and have not enabled, which is a different fix.
Know the renewal date
Any change to plan or seats is easiest at renewal. Finding out three weeks after it passed is how accounts stay one size too large for a year.
Put it in a calendar with a reminder a month ahead, not on the day.
Viewing and changing are different rights
Admins and the account owner can both view subscription information. Whether anybody can change it is a property of the account rather than of the person: no Manage button at the top of the Subscription page means this is a managed account, and then nobody at your company has that button, however senior. If you buy Zendesk through us that is the account you have, so tell us what should change and we arrange it.
Talk to us before changing
What fits your situation depends on how you work, not only on seat counts. Ask pluscloud support and we will go through it with you before anything is changed.
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