Plan requirement
| Subscription | Suite Enterprise or higher, Support Enterprise |
| Also required | Data Center Location |
| Access | Admin |
Where your Zendesk data is stored depends on your account and, for a fixed region, on an add-on.
The short answer
By default Zendesk places your account without a guarantee about the region. Where you need your data held in a specific one, that is the Data Center Location add-on, and it is bought rather than configured.
Why organisations ask
Usually one of three reasons: a regulator, a customer contract that requires it, or an internal policy. All three need something in writing rather than a setting you can point at, which is why this is a purchasing conversation and not an admin one.
What it affects
More than storage. With a fixed data centre location, some features behave differently or need extra configuration, and live chat in particular has its own considerations. Worth reading the specifics for the features you rely on before committing.
Related but different
Encryption and retention are separate questions with separate answers. Where your data sits, how it is encrypted, and how long it is kept are three decisions, and satisfying one does not satisfy the others.
If you are answering a security questionnaire, ask us before you answer from a help centre article. These questions usually need the documents Zendesk provides for exactly this purpose, and we can point you at the right ones.
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