Frequently asked

Articles

• Can I set a ticket back to New
• Can a ticket have two assignees
• Can I edit or delete a comment I already sent
• Can I change the attachment size limit
• Are incoming attachments scanned for viruses
• Can I make a view that shows duplicate tickets
• Can I create a view for side conversations
• Can I add a hyperlink through a macro
• Can I automatically CC everyone in an organisation
• How do I add the ticket ID to the subject line
• Can I use a custom field that is not on the form
• How do I see the tickets assigned to me
• Are tickets kept forever
• Can I choose where my data is stored