Plan requirement
| Subscription | Any plan |
| Access | Admin |
The settings that decide how your help centre behaves for visitors, and the two that are worth thinking about.
Where they are
In Knowledge, reached from the product tray. Name, default language, whether anonymous visitors can read, what appears on the request form.
Whether people must sign in
The first decision, and it shapes everything.
- Open to everyone. Your articles are found by search engines, and anyone can read them. Right for consumer support and anything you want discovered.
- Sign-in required. Nothing is indexed and only your customers read it. Right for internal help centres and for content that genuinely should not be public.
Requiring sign-in on a customer-facing help centre costs you most of its value, because the articles cannot be found when somebody searches for the problem.
Whether anyone can submit a request
Open means more spam and more people reaching you who are not customers. Restricted means a customer who has lost their password cannot ask for help.
Most organisations leave it open and deal with the spam, because the alternative fails exactly the people who most need the form.
The rest can wait
Comments, voting, profiles and the community are all settings you can revisit once you have real articles and real traffic. Deciding them before anyone has visited is guessing.
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