Plan requirement
| Subscription | Suite Growth or higher, Knowledge Professional or higher |
| Access | Admin |
Not in the way people mean it. The AI agent respects article view permissions, so it reads nothing the customer in front of it could not.
Can I write an article only the AI agent reads?
Restricted articles are used in AI-generated answers only for end users whose user segments match the article's view permissions. A customer is not an agent, so a section restricted to agents never matches, and the AI agent will not draw on it.
Authentication is the other half. On messaging that means JWT; on email and web forms it means user segment membership. An unauthenticated visitor gets public articles only, whatever else is connected.
What you can build
Content for signed-in customers, or one segment of them. Write it as a restricted article and the AI agent uses it for the matching segment and nobody else. Useful for contract terms, account-specific processes or premium-tier answers.
For material that is not customer-facing at all, use an external knowledge source rather than a hidden section.
The caveat that matters either way
Content the AI agent can read is content it can repeat. Restricted means the wrong person cannot browse to the article; it does not mean the substance stays private once the agent answers from it.
So write it as material that would be acceptable in a customer's own words. Margins, supplier names and internal complaints do not belong in anything the agent can reach: the article stays invisible, the sentence derived from it does not.
Test it both ways
Confirm the wrong reader cannot open the article, then ask the AI agent a question that should draw on it while signed in as somebody who should get it.
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