Frequently asked

Articles

• Can an AI agent search outside my Help Center
• Can an AI agent read attachments
• Can an AI agent generate replies from videos
• Can an AI agent send generative replies by email
• Can I make content that only my AI agent sees
• Can I decide which customers reach the email AI agent
• Can I stop my AI agent handing over to a human
• Can I set a tone of voice for my AI agent
• My AI agent replies that it cannot answer the question
• Auto assist keeps looping on solved tickets
• Auto assist gives no suggestions from my procedures or articles
• A conversation shows an automated resolution but it went to an agent
• Can I buy Copilot for only some of my agents