Plan requirement
| Subscription | Any plan |
| Also required | Quality Assurance or Workforce Engagement Management |
| Access | Agent |
Your own settings: notifications, language, and how much this product is allowed to interrupt your day.
Change them
- Open your personal settings.
- Set your notification preferences.
- Set your language.
- Save.
Notifications are the setting that matters
Being told immediately when a review arrives sounds helpful and is not. A review landing mid-conversation pulls attention away from a customer, and the feedback is read badly under those conditions.
A daily summary is usually better than immediate alerts.
Choose when you read feedback
Deliberately, with a few minutes to think about it. Feedback read between two tickets gets a defensive first reaction and no reflection.
For reviewers
Notifications about new conversations to review are worth having, and worth batching. A reviewer interrupted every time something lands does neither job well.
Language
Sets the interface, not the conversations. Scorecard categories are written by your organisation and appear as written, so a Dutch-speaking reviewer sees English categories unless somebody translated them.
Check what your notifications actually do
Some arrive by email, some in the interface. Worth a look, because the combination can be more intrusive than either was meant to be.
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