Plan requirement
| Subscription | Any plan |
| Access | Admin |
Where apps and integrations come from. Some are Zendesk's, most are not, and that distinction matters.
What is in it
- Apps that add to the agent interface, usually a panel beside the ticket.
- Integrations connecting Zendesk to another system.
- Themes for the help centre.
Where it is and how to search it
The Marketplace sits at zendesk.com/apps, outside your own account. You can scroll the icons, type in the search box at the top right to match on name or function, or filter by product and category. Each app has its own page, and on it a How To Install tab that lists whatever has to be arranged before you click Install. Reading that tab first saves the half-finished installation.
Who built it matters
Apps published by Zendesk are maintained by Zendesk. Everything else is built by another company, and that company decides whether it keeps working after the next platform change.
Check the publisher before installing, because the two carry very different long-term risk.
Free is not the same as free of cost
Many apps are free to install and charge separately, directly with the developer. That charge continues after you uninstall unless you also cancel it. Where the app is billed through the Marketplace instead, uninstalling is the cancellation and the remainder is prorated back, so check which of the two you are dealing with before you need to stop.
An app is a third party with access
Installing one grants software written by another company access to your tickets, and therefore to what your customers wrote. That is a supplier decision rather than a feature toggle.
It is also outside the platform's own compliance certifications, which matters on a regulated account.
Start with the free Zendesk apps
Zendesk publishes a set covering common needs: searching, cloning, linking, out of office. They are maintained, they cost nothing, and they solve a surprising share of what people go to the Marketplace for.
Review what you have installed
Annually. An app installed for a trial and never removed keeps its access, and nothing prompts you about it.
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