Plan requirement
| Subscription | Any plan |
| Access | Admin |
Yes. Every trial account can install apps from the Marketplace, so you can evaluate the integrations your setup will depend on rather than only the core product. If your plan involves a CRM connection or a Jira link, test it during the trial: discovering afterwards that the integration does not carry a field you need is an expensive surprise.
What about a paid app?
A paid app has its own trial and its own billing, run by the developer rather than by Zendesk, and the two periods do not align. The app's charge can start while you are still deciding about the platform, so note both dates.
Cancelling is one step: uninstalling the app cancels the subscription, at any time, and any remaining cost is prorated. If you buy Zendesk through us, that credit runs through pluscloud rather than back to a card. There is no separate cancellation to chase.
One thing to weigh before you uninstall: doing so can delete the app's configuration and settings, so a reinstall may mean setting it up again from scratch.
How many should you install?
Fewer than the trial invites you to. Every app installed is a decision deferred, and three evaluated properly tells you more than twelve installed and forgotten.
Before the trial ends, put each one in a box: keep, remove, or undecided. Undecided means it stays, quietly, for two years, still holding access to your tickets. Apps generally remain installed when a trial converts, so the tidying does not happen by itself.
If you want to know whether an integration will do what you need, ask us before spending the trial finding out.
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