Plan requirement
| Subscription | Any plan |
| Access | Admin |
It depends on who is charging you, and that is the whole of it. For an app billed through the Marketplace, uninstalling cancels the subscription. For one the developer invoices you directly, uninstalling does nothing to that contract.
Cancel it
- In Admin Center, click Apps and integrations in the sidebar, then select Apps > Zendesk Support apps.
- Uninstall the app.
- Check where the charge appears. On your Zendesk invoice, you are done: the remaining cost is prorated. If you buy Zendesk through us, that credit reaches you through pluscloud rather than as a refund to a card, because the billing relationship runs through us.
- If the developer bills you directly, cancel with them as well. Nothing in your Zendesk account will stop that.
Step three is the one worth doing properly. An unrecognised line on an invoice is nearly always an app billed outside Zendesk, where removing it from the account was never going to help.
Disabling is not cancelling
This is the one that costs people money. Disabling takes the app out of use and leaves it installed, ready to switch back on. Uninstalling is what ends the subscription. An app that has sat disabled for a year has been billed for that year.
Before you uninstall
Uninstalling can delete the app's configuration and settings, so reinstalling later may mean setting it up from scratch. Data the app wrote into tickets, such as fields or tags, generally stays, which is usually what you want.
Check what depended on it first. Triggers, views and macros referring to the app's fields will still refer to them afterwards, and finding that out by debugging is slower than looking.
Review your apps annually
Most accounts carry one or two installed for a trial and never removed. Each is a third party with access to your data, so this is a security task as much as a cost one.
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