Plan requirement
| App | Knowledge Share |
| Subscription | Any Zendesk Support plan |
| Access | Agent |
One installation searches one help centre, so more than one means installing the app more than once.
How do I search more than one help centre?
Install the app once for each help centre or brand you want to search. Each installation carries its own configuration and appears as its own panel at the bottom of the comment editor, so an agent with three sources sees three copies of Knowledge Share side by side.
Why it works that way
An installation holds one configuration, and the help centre it searches is part of that configuration. There is no list of several inside one installation.
What it looks like for the agent
Several copies of the app in the editor, one per source. Each one searches on the ticket title by itself the moment the agent opens it, so with three installations there are three sets of results without anyone typing a query. Name each installation after what it searches, or an agent has to open each one to find out which is which.
When does it stop being sensible?
Two or three installations is fine. Beyond that the editor fills up with apps and the agent spends longer choosing where to search than reading the answer.
If you are heading that way, it is worth asking whether all those help centres should stay separate.
They still have to be public
Each of them, individually. An extra installation does not get past a sign-in on the other end. Where the other help centre is restricted, Zendesk's own external content connection is the route, and one connection per subdomain covers what several installations cannot.
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