Plan requirement
| App | Macro Date |
| Subscription | Any Zendesk Support plan |
| Access | Admin |
Setting a date field from a macro by adding a tag, so an agent picks a date without opening a calendar.
How it works
The app watches for a tag. When a macro puts one on a ticket, the app reads it, works out which date it means, and writes that date into a field.
The agent never sees any of this. They apply a macro called something like "Follow up next Monday" and the date lands.
What it writes to
The due date on a task, or any custom field that holds a date. Which one depends on how the app is configured, and it can be more than one field if you install it more than once.
Why a tag and not a field
A macro cannot calculate. It can set a field to a fixed date, which is wrong tomorrow, or it can add a tag, which is the same every day. The tag is the instruction; the app does the arithmetic.
It only works in the agent interface
The tag has to be applied by someone working in Zendesk Support. A macro applied through the API, or a tag written straight onto a ticket by an integration, does not set the app going.
The one exception is an app of your own that sets ticket.tags through the apps framework; that counts as the interface and does work.
Working days
Where you have a schedule with holidays, the app can skip them, so "in three working days" does not land on a public holiday.
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