Plan requirement
| App | pluscloud AI Agent Preview |
| Subscription | Suite Team or higher, Support Team or higher |
| Access | Client admin, Client editor, Client user |
Why Session parameters is greyed out, Locate is missing, a button sends text, or the log stays empty in the preview, and what to do about each.
Session parameters is greyed out
Session parameters exist only in a test of a dialogue, a branch or a procedure. In a test started with Test AI agent, the button is greyed out, its name reads Session parameters (dialogue tests only), and clicking it shows a notification.
Open the dialogue, branch or procedure in the dialogue builder and start the test there, with Test dialogue, Test branch or Test procedure. In such a test, the toolbar button opens the dashboard's session parameters dialog.
Locate in dialogue builder is missing
The crosshair next to a message appears only in tests of a dialogue, a branch or a procedure, and only on messages that came from a dialogue node. The same goes for Locate in the inspector and in the log.
If no tools appear next to messages at all, Test tools on hover is off in the preview settings, or you are in presentation mode with Hide test tools while presenting on.
Show predicted intents is missing
The three dots appear only on customer messages for which the AI agent predicted intents. A message that matched nothing has no intents to show.
A button does not do what it does for customers
- A postback button is sent to the AI agent as text in the test widget. The preview shows a notification when that happens. Customers on a real channel send the postback itself.
- An attachment cannot be sent from the test widget, so the paperclip only shows a notification.
- A form may not be sent when the preview has no live connection to the test. Restart the conversation and fill in the form again.
- A webview or sign-in button may not load. See A website or webview does not load in the preview.
Open in conversation logs or Copy link does nothing
Both need a test conversation; until then, the preview says to start one. Send a first message, or restart the conversation, and try again.
The Log tab stays empty
Until a test conversation has started, the tab asks you to start one. If it says the log is not available, click Refresh after a few seconds, because the dashboard writes the log a moment after each message. If it still fails, use Open in conversation logs to see what the dashboard shows for your account. See Reading the conversation log.
A test set does not start
A test set runs in the test widget, so it cannot run while a conversation from the conversation logs is shown, and it needs the test widget to be open. Only one set runs at a time; stop the running set first. See Testing an AI agent with test sets.
Still stuck
Tell us what you see, with the name of the AI agent, the channel you preview and a screenshot, and we will look into it.
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