Setting up

Articles

• Managing your Zendesk WFM account settings
• Creating and managing teams
• Managing user access in Zendesk WFM
• Zendesk WFM roles and permissions
• Creating custom Zendesk WFM roles
• Setting up locations and shifts
• Adding and removing users from teams in bulk
• The Zendesk WFM team members page
• Setting up general tasks for non-ticket work
• Using the time zone switcher