Frequently asked

Articles

• Can two user accounts share an email address
• Error: this email is already taken
• Can I recover a deleted user or organisation
• Can I see who created a user
• Can agents see tickets of groups they are not in
• Can I change my own role
• How do I add a second email address to a user
• How do I update users in bulk
• Error: group cannot be deleted because it is the default group
• Can I sign in with a secondary email address
• An error appears when signing in to my host-mapped domain
• Can I use one Support account for customer service and HR