Integrations to bring the information about phone calls to your business applications are becoming a more vital part of many business processes. Wildix is an incredible strong player in the market, and they enabled deep real-time integrations with options such as WebAPI.
Meanwhile, the term 'integration' became a widespread word with many differences in understanding of what users could expect. At pluscloud we try to maintain a list of the available options. A vendor maintained list of integration can be found on the Wildix website.
Many web applications can be integrated both from a Click to dial and URL Popup perspective. This doesn't require much setup but should not be named as a full integration. To setup a Click to dial or URL Popup please learn more on the documentation pages of both features. Other options to create a more integrated workflow could involve syncing your Wildix phonebook with your business applications using PieSync.
pluscloud developed integrations
| Software platform | Click to dial | URL Popup | Fully integrated call control | Remote Contact lookup | Automated Ticket / Contact creation | Integrated Call Recordings |
| Zendesk Sell € | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | |
| Zendesk Support € | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ | ✔︎ |
Wildix developed integrations
| Software platform | Click to dial | URL Popup | Fully integrated call control | Remote Contact lookup | Automated Ticket / Contact creation | Integrated Call Recordings |
| Freshdesk | ✔︎ | ✔︎ | Limited | ✔︎ | Contact only | |
| Hubspot | ✔︎ | ✔︎ | Limited | |||
| Infusionsoft | ✔︎ | ✔︎ | Limited | ✔︎ | Notes only | |
| Salesforce € | ✔︎ | ✔︎ | Limited | ✔︎ | Contact only | |
| SAP BusinessOne | ✔︎ | ✔︎ | Limited | ✔︎ | ||
| Zoho CRM | ✔︎ | ✔︎ | Limited | ✔︎ | Notes only |
€ Integration with separate license fees involved