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CDR-view handleiding

Wildix CDR-view is an extension of Wildix Collaboration that provides insight into all conducted calls and data on call and waiting times, groups, and more. Furthermore, it offers extensive reporting capabilities, including various filters, tags, and graphs.

Minimum requirements CDR-view: 

  • Apple OS X 10.11 or higher
  • Microsoft Windows 7 or higher 

Web browser: 

  • Google Chrome 
  • Safari 
  • Mozilla Firefox 

We recommend using Google Chrome.

 

Wildix applicatie:

Collaboration 

Activation and rights of CDR view:

To access the CDR-view feature, you need to be granted specific permissions, which can only be assigned by an administrator user.

 

Startup CDR-View 

Download CDR-view 

Upon first use of CDR-view, the Integration Service will be downloaded.

 

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Start CDR-view: 

  • Collaboration menu bar go to "history"
  • press "CDR view"

 

Create reports

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  1. Set filters: A variety of predefined filters are available to aid in report creation.

  2. Filter selection: Define your own filters based on the desired search criteria.

  3. Group setup with metric: Once your filters have been grouped, select a metric for analysis to determine how the results will be displayed (e.g. counting events, costs, call duration).

  4. Adjust the chart size.

  5. Choose the format for your report (multiple tables, etc.).

  6. Save the report and share it with other users as necessary.

  7. Export the report in either .xls/.csv or .png format.

 

Filter settings: 

  • Direction (Internal to External/External to Internal/Internal to Internal): It is possible to search for number/group/contact/pattern
  • Services (calls/fax/voicemail)
  • Costs (specify cost range)
  • Tags (tags must be configured in advance in the dailplan)
  • Call time (specify call time period)
  • Trunks (select from multiple available trunks that are connected)
  • PBX (select from multiple active PBXs)

To clear all filters, click on the 'Reset' button.

To view all filter results, click on the 'Apply' button.

 

Search by patterns:

Use the % symbol (supported formats: %X, X%, %X%).

For example:

55% matches all numbers that start with 55

%55 matches all numbers that end with 55

%55% matches all numbers that have 55 in their number sequence.

 

Grouping by Metric:

Each report must be set up with at least two parameters for analysis.

 

Settings/Synchronizing

Update: Synchronize with the latest current data.

Settings: Select the period, SLA, and ring time in seconds for a missed call.

 

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