The Popup URL feature of Collaboration allows you to quickly open a specific URL on incoming and outgoing calls. This URL can be opened when a call rings, is answered or manually by clicking a button during the call. The Popup URL creates a deep link to your business application such as your CRM or other business platform. Collaboration can inject parameters in your URL for an example to automatically search on Google based on the number of the caller.
Example URL
https://www.google.com/search?q={CALLERNUM}
You can also use the Popup URL to send parameters to a Windows application. This feature needs to be supported by the specific application. As an example, we have prepared an example how you can open Microsoft Internet Explorer while the call is made with Wildix Collaboration in Google Chrome.
"C:\Program Files\Internet Explorer\iexplore.exe" https://www.google.com/search?q={CALLERNUM}
Available parameters
Parameter | Description |
{CALLERNUM} | Number of caller |
{CALLERNAME} | Name of caller |
{USERNUM} | Extension of user |
{USERNAME} | Name of user |
{CALLTYPE} | Direction of call (incoming / outgoing) |
{TAGS} | Call tags |
To remove the first three characters of a parameter the following example can be used:
{CALLERNUM:3}
Triggers
The Popup URL is being activated by two automatic triggers. It's also possible to manually open the Popup URL by clicking on the link in the call window.
The following options are available:
- Ringing - When the call is ringing
- Answer - After answering the call
- On Click - When manually clicked by a user
Examples for specific applications
SugerCRM
https://youraccount.sugarcrm.eu/#search/{CALLERNUM}?modules=Contacts
Solve360 CRM
https://secure.solve360.com/phonenumber/0{CALLERNUM}