Support is requesting additional information to open in the Chrome browser console and collect data. How do I do this?
Open the tab where the application can be seen. Click the right mouse button and choose the last option, inspect. An extra window will open where you can select console, now refresh the Chrome browser. To refresh the browser:
- Mac OS: Key combination Command-Shift-R
- Windows 10: Key combination Ctrl + F5
When the Chrome browser has been refreshed, select the data displayed in red at the top of the console and save this data. Send this file to email@example.com or in the current ticket for further investigation.